To ensure the BACS sales team fully understands the services they describe in their quotes, BACS has initiated a new training program --- Service Trains Sales (STS). Each month, a service supervisor takes the account managers through a particular type of cleaning job, giving them a detailed description of the specific equipment and techniques involved in delivering that service. The sales team, in turn, is better able to scope each service for a particular site and answer any questions you may have. These meetings give both groups an opportunity to review processes and make adjustments.
Peter O’Meara, BACS Victorian Service Manager with 16 years of experience, kicked things off with sub-floor cleaning, followed by Andrew Dickinson, a NSW Service Supervisor with BACS for over 5 years, who explained the ins and outs of server rack cleaning. Next up is Rod Segalla who will tell us of his experiences as a BACS cleanroom cleaner for the past 3 years.