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Customer Feedback & Testimonials

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BACS Contamination Control has serviced over 15,000 computer rooms, data centres, cleanrooms and laboratories since 1982. We are the only technical cleaning company that covers the entire country. Below are some feedbacks and testimonials received from our customers over the past four years. Customer names are generally not disclosed for privacy reasons.

"Extremely professional and meticulous..."

August 2017 - Sub-floor, above-floor, high-rise deep clean and scrub-wash

Thanks for a superb cleaning job. I could not believe the difference after Julian and Riyad had finished with the cleaning. It was fantastic! Both were extremely professional and meticulous with their attention to detail. Nothing was ever too much trouble. The customer service that I’ve received from everyone at BACS has been nothing but impeccable. I have no doubt that I will be calling on BACS to do our data hall cleaning in the future. Many thanks for all your efforts. The BACS team are absolute all-stars!!!

AH, Data Centre Coordinator – Digital Solutions Provider, National

"You and your team present with the utmost professionalism..."

August 2017 - Post-Construction Cleaning

Hi Joe, Just a note to say thank you for the cleaning works undertaken at Chatswood. You and your team present with the utmost professionalism which is demonstrated in the quality of your work. You proved over and over to be professional and reliable for all types of cleans from the general cleans to the detailed pre-handover and data room cleans, all undertaken with no fuss and fair pricing. Thanks once again and we look forward to working with you on the next one.

GS, Senior Project Manager – Multi-Award National Construction Company

"Service offered was outstanding..."

August 2017 - Computer Room Cleaning

Dear Cheryl Thank you very much for allocating BACS‘s services to us in such short notice. The service offered was outstanding. The friendly and professional consultants that came out only needed to know where the rooms were and worked on from there, without being managed at all, which certainly eliminated any stress on my very busy schedule that day. The quality and efficiency was certainly second to none. Lastly, Management were happy with the results. Thank you kindly and I will certainly be using your services whenever needed in the near future. Sincerely;

AB, ICT Manager – Leading College, VIC

"The guys were fantastic..."

May 2017 - Data Centre Cleaning

Anna, I just want to comment on the work performed today. The guys were fantastic. The room looks better than ever. Thank you very much.

JB, National Security Systems IT Manager – Logistics Company, Sydney

"Highly recommend BACS..."

May 2017

Hi Joe, I would highly recommend BACS Contamination Control and their team of technicians. During the period of time they were on my site they were extremely cooperative and professional in their work. They were extremely cautious in working in a LIVE data centre which included a lot of work in keeping everything safe to all while carrying out their duties. The staff were very friendly and informative in keeping me up to date on a regular basis. I am extremely happy with the service I received and look forward to making it a long term partnership.

AC, P1 Facility Manager – Uptime Institute-Accredited Tier Specialist, Perth

"Peter's service was outstanding..."

May 2017 - Computer Room Cleaning

Hi Cheryl, I just wanted to pass on my thanks to Peter who recently cleaned a number of our communications rooms. Peter’s service was outstanding, he was on-time every day, had a fantastic manner and did a superb job cleaning our difficult rooms. Kind regards,

CT, Project Manager – Victorian Sate Government Department, Melbourne

"Extremely happy with the great service..."

December 2016 - Ongoing Routine Maintenance Service

Thanks for a superb year with you all at BACS, we are extremely happy with the great service you provide us. Your staff working on site are a credit to your company & we very much appreciate all the great work you have all done for our team over the last year and I'm sure our good relationship will only continue to grow even stronger”

GL, Operations Manager – Large Financial Organisation, National Account

"Darin was extremely helpful..."

October 2016 - Product Customer Service

Hi Bob, I just thought that I would let you know that I have been dealing with Darin in your Products / customer service Department. I have been looking for a wipe that was supplied with our new Laminating Machine from the UK. Darin was extremely helpful in my quest to find a similar product that I could source here in Australia. Darin took the time and effort to Email me the information of what he believed would be a match, to the product that I was looking for. Darin then took the time to send me a sample of that product, just to make sure that I was happy with the product that he had selected. The product I received was an exact match with the wipe that I had here, and am extremely thankful for his time an effort to help me in this matter. I have since ordered 4 packs of that product. Its very rare these days to get Customer service such as that and I commend Darin on his work ethic.

AB, Operations Manager – Printing, VIC

"Andrew, Mark and Ope for their stellar work..."

September 2016 - Computer Room Sub-Floor Cleaning

Chris, another big thanks to the crew today; Andrew, Mark and Ope for their stellar work today. Long day but the rooms look amazing as always. My thanks to the team !

AP, Systems Engineer – International Transport Service Provider, NSW

"The team did a great job cleaning the room..."

May 2016 - Data Centre Post-Construction Cleaning

Hi Bob, I want to say thanks you and the team for turning this request around so quickly and helping us out. The team did a great job cleaning the room, everyone is happy and we can move forward with services now. I appreciate the juggling of other works, early start and impact to your schedules in assisting us; its much appreciated. Many Thanks,

BS, IT Operations Manager – Electronics Multinational, NSW

"Excellent customer service..."

May 2016 - Product Customer Service

I’d just like to pass on a message about some excellent customer service which Darin Abraham has provided for an order for some spare BACS vacuum parts. We needed to get the parts quickly for site on Barrow Island, and Darin was able to arrange a special delivery from the US. Our third party supplier for the parts let things slip on a number of occasions throughout this order, but Darin exceeded all expectations and kept us in the loop so we were able to follow up the supplier to keep the order on track. Darin has been truly amazing with his help for our order.

CK, Project Engineer – Major Oil & Gas Service Supplier

"Extremely happy with the work that was done..."

April 2016 - Customer Service

Good Morning Cheryl, We had some lovely feedback from the client – who we visited after your staff left and they were extremely pleased with how they conducted themselves, that they were very informative, and were able to converse with them on what they were doing and how long it would take etc. They were extremely happy with the work that was done. Please let your team and also the 2 young men that came for the CBD job – how pleased we are with their work and the feedback received from our client.

LC, Administrator – FM Company, Victoria

"Super organised..."

December 2015 - Customer Service

Hi All, As I know you guys are super organised already booking things in advance, please see below for next years change numbers and outage dates… please let me know if you have any queries,

CH, Property Manager – Financial Institution, National

"Excellent work..."

December 2015 - Customer Service

Hi Chris Excellent work ! BACS lived up to my expectations for faster response to my query with concise paperwork as requested. I will review and will send it over to my customer for further approval.

VG, FM Manager – Large Corporate Account, National

"Impressed with your fast service..."

November 2015 - Online Order

Thanks BACS. I was very impressed with your fast service, great customer service and the price was very reasonable. I received my Datavac Electric Duster today. Within a few minutes, all the dust was blown out of the case, off the fans (I held them in place to save the bearings). I was pleased to see that you sold it here in Australia rather than purchasing it overseas and then have to buy an convertor for the power. Thanks again. I have written some positive feedback on the Duster.

RR, Product buyer on BACS online shop

"Pleasure ordering through BACS..."

November 2015 - Online Order

Dear BACS Staff, Thank you so much for shipping my order so quickly. When I checked the status about an hour later, it was packed and shipped already. I was wondering if I can get the tracking number for courier. It has been a pleasure ordering through BACS.

RR, Product buyer on BACS online shop

"BACS are very good at being careful..."

April 2015 - Computer Room Cleaning

Hi Anna, Yes this date should be fine for Friday week.

PS: For the new people this is the regular cleaning we do for the Computer Room. Its also a chance to have a good clean up of the room! So if we can move some of the stuff on the floor in there would be good. BACS are very good at being careful not to disturb anything so that’s why we only really trust them to do it!

RD, Systems Administrator – State Government Department, VIC

"Very impressed with the care and the attention..."

January 2015 - Data Centre Cleaning

Just a quick email to give you a quick feedback for this quarterly Clean up scheduled for our Data Centre that was completed today by your service person - Michael Frisby.

I was the IT team member that assisted Mr. Frisby with the access to our datacentre so he can perform the quarterly clean up. I want to let you know that I couldn't believe how well and methodical Michael did this job for us. Every inch of our datacentre was cleaned, vacuumed and washed and finally a mop. Our racks were cleaned and vacuumed from top to bottom then wiped after that. All VESDA boxes and A/C tops where cleaned and wiped as well.

I was very impressed with the care and the attention to details and the great job that Michael performed in our datacentre today. Thank him on our behalf. Best Regards

WP, Senior Field Services – National Entertainment Provider, QLD

"Produce a result that is second to none..."

September 2014 - Laboratory Post-Construction Cleaning

In the Construction industry I have used many different cleaning organisations with varied results. Once we have completed a build the most important part is having the new space presentable to the client, not only should the visible surfaces be cleaned and dust/debris free but the entire space should be spotless and provide a sense cleanliness.

BACS is the only cleaning organisation that, I believe, comprehended the requirements and produce a result that is second to none. The current project we are building includes many speciality laboratories, although technically these labs are not clean rooms the equipment within them requires an almost dust free environment. BACS conducted a cleanroom clean and the results are outstanding, not only are the rooms spotless but the sensitive equipment is impressively dust free (even an a Nano particle scale). The quality of the cleaning is second to none, I will continue to use BACS services for the cleaning requirements of all my future construction projects. BACS is second to none when it comes to specialised cleaning services.

BG, Site Engineer – National Construction Company, NSW

"Far exceeded my expectations..."

July 2014 - Server Room Cleaning

Hi Cheryl Just a quick note to let you know how happy I am with the server room clean your guys did yesterday. Your staff did an incredible job which far exceeded my expectations.

David Coughlan, IT Manager – Goldfield Library Corporation, VIC

"Tom Ford does his job excellently..."

July 2014 - Server Room Cleaning

Hi Biljana, Service is pretty good. Our usual tech Tom Ford does his job excellently. Thanks,

AJ, Senior Systems Engineer – Major Health Solutions Provider, NSW

"Great job..."

June 2014 - Laboratory Cleaning

Hi Chris, Firstly I just wanted to mention the great job your staff done in regards to the cleaning and the professionalism shown whilst here. Once again thank you for your service. Regards

RC, Manager – Government Health Services, NSW

"Very happy with the results..."

May 2014 - Data Centre Cleaning

Hi Biljana We have received good feedback from our clients from the weekends sub & above floor clean from the customer and tech ops who supervised the work. We have also inspected the suites and are very happy with the results so please thank the BACS team. Thanks and kind regards,

KB, Assistant FM Manager – Data Centre - NSW

"Looked great..."

March 2014 - Data Centre Cleaning

It went awesome! Thank you very much to your team for all their hard work. It looked great!

SR, Manager – City Council, NSW

"Conducted an efficient job..."

February 2014 - Data Centre Cleaning

Hi Biljana, Everything went well the other day. The cleaners that were here conducted an efficient job and worked fairly quickly. I will be in touch with you regarding final clean of these rooms. Thanks for your email. Regards,

BC – Construction Group, NSW